TELEHEALTH
CLOSE TO YOU
We have redesigned the waiting room and the teleconsulting office of the Hospital del Trabajador (ACHS) so that patients can have a more fluid and profitable experience.
TELEHEALTH
CLOSE TO YOU
We have redesigned the waiting room andÂ
the teleconsulting office of the Hospital del Trabajador (ACHS) so that patients can have a more fluid and profitable experience.
8
INTERVIEWS
WITH PATIENTS FROM DIFFERENT REGIONS OF CHILE WHO HAVE EXPERIENCE USING THE TELEHEALTH SERVICE OF THE HOSPITAL DEL TRABAJADOR OF THE ACHS.
160
MINUTES
TALKING WITH USERS TO KNOW AND UNDERSTAND THEIR EXPERIENCE AND NEEDS IN ORDER TO HAVE A BETTER RELATIONSHIP WITH THE SERVICE.
90
MINUTES
OF AN ETHNOGRAPHIC STUDY, UNDERSTANDING THE INTERACTION WITH THE SERVICE FROM THE USER’S POINT OF VIEW.
8
INTERVIEWS
WITH PATIENTS FROM DIFFERENT REGIONS OF CHILE WHO HAVE EXPERIENCE USING THE TELEHEALTH SERVICE OF THE HOSPITAL DEL TRABAJADOR OF THE ACHS.
160
MINUTES
TALKING WITH USERS TO KNOW AND UNDERSTAND THEIR EXPERIENCE AND NEEDS IN ORDER TO HAVE A BETTER RELATIONSHIP WITH THE SERVICE.
90
MINUTES
OF AN ETHNOGRAPHIC STUDY, UNDERSTANDING THE INTERACTION WITH THE SERVICE FROM THE USER’S POINT OF VIEW.
TAKE ADVANTAGE OF
YOUR
WAITING TIME
We listened to the workers and patients of the Hospital del Trabajador and we realized that they need the waiting room to be a space where they can solve doubts about the service and technical aspects, where it is possible to make accessibility, audio and video adjustments, where they are be able to know how much it will be the waiting time and that they will be notified in a timely manner when it is their turn.
Also, where they can see the latest ACHS publications and learn a little more about health topics.
FLUID RELATIONSHIP WITH YOUR MEDICAL PROFESSIONAL
FLUID RELATIONSHIP WITH YOUR MEDICAL PROFESSIONAL
When entering the teleconsultation, patients can see their health professional in a space similar to a doctor’s office, giving greater professionalism and neutrality to the session. In addition, they can share documents with their results, receive prescriptions and medical orders in a timely manner, and have the support of ACHS in case they require technical support.
At the end, they can receive a copy of the chat with the professional if they wish.
